This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name ‘www.epuja.co.in’ (hereinafter referred to as "Website") is owned and operated by Epuja Web Solutions Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at at Flat No. 62, 6th Floor, Asha Building, 23 Dongersi Road, Malabar Hill, and Mumbai - 400006.
The Company offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
“User”, “You/you”, “Your/your” means any person who browses, accesses or uses the Website;
“Use” or “Using” means to browse, access, view, copy, availing Services or other benefit from using the Website;
“Customer” means You who has obtained or willing to obtain the Services from the Website.
“Services” means to provide online and conventional facilities for prayers, rituals, rites, ceremonies, religious celebrations, all other kinds of worship or worship related services, expressions of faith, independently and in co-ordination with all kinds of religious organizations and institutions, including but not limited to, temples, churches, mosques, gurudwaras, synagogues, fire temples, derasars, monasteries, places of pilgrimage, religious trusts, and religious congregations of all kinds. To Produce, design, source, trade and represent products and services related to all the above objectives including but not limited to religious artifacts, instruments and materials required for religious rites and rituals, consumable products for religious rites and rituals, religious, spiritual and related content on digital media and in non-digital formats like books, leaflets, posters, calendars, etc. (printed, embossed, painted, hand-written, etc.) jewelry made from all kinds of metals, alloys and non-metallic materials with and without embellishment by precious and semi-precious gemstones, fabrics and garments related to religious rituals and practices, containers for storage and transport of consumption materials for religious rites, rituals and practices, and all other kinds of products and services used in the expression of religious faith and spiritual practices.
Products and services related to religious travel and tourism, domestic and international, including hospitality, lodging and boarding services, packaged/conducted tour services, guide services, translation and interpretation services, immigration and customs process support services, and travel-related healthcare and insurance services, save and except where such services may be restricted by statute or regulation.
Conceptualization, development, organization, facilitation, and management of seminars, events, exhibitions, conferences, congregations, fairs and all kinds of similar events related to religious faith, belief and practice.
Training and other human resource development activities in support of all above activities, including but not limited to training for conducting religious rites and rituals, training for assisting, counselling, guiding and supporting consumers of religious and spiritual services, training for consulting and advisory services for all kinds of religion, spirituality and faith based product and service organizations, training for creating and/or using digital/technology-enabled processes, and recruitment and placement services related to all above objectives.
Providing facility to make online and offline payments for availing the above mentioned services.
“Service Provider” means, including but not limited to, any person, institution, firm, association, us and any other related party, who provides support in completion or facilitation of the Services provided by the Company.
“Website” means www.epuja.co.in
“We”, “Company”, “us” and “our” means Epuja Web Solutions Private Limited and its affiliates, officers, employees, agents, partners and licensors.
as amended from time to time.
AVAILING OF SERVICES
Subject to acceptance of the Terms, the Company allows you to avail all Services offered on Website. Customer reserves the right to select the type of Services as displayed on its Website. The Company reserves the right to prevent you from using the Website and the Service (or any part of them) and to prevent you from making any transaction on the Website.
The Company reserves the right to store, evaluate, analyze, verify, and authenticate the information and data provided by the User. You are required to fill you data accurately and precisely while filing the information for placing order for Services.
The Company reserves the right in its sole discretion to accept/refuse /reject registration or acceptance of order for any Services without obligation of explanation.
In case of some Services, you can choose the temples (from the list provided on the Website). However, we do not give any guarantee that the Services will be performed on the date chosen or provided by you, as each temple will or might have its own calendar of events. In case the Services are not performed on the specific date due to any unavoidable reasons including but not limited to Utsavs, ceremonies when the temples are not available for Poojas and Force Majeure Events, then the Services may be performed on any other suitable date.
We shall strive with all reasonable efforts to provide the required Services as given on the Website. You can place the order for the displayed type of Services at a price as shown or provided on Website. You need to place an order by making payment through available or provided payment modes. Prices listed on the Website are in Indian Rupees unless specified and are subject to change from time to time. On selecting mode for receipt of Prasadam you will get the Prasadam. The Company shall not be held liable for any delay/ non-delivery of the Pooja prasadam due to any reason.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
The Service booking cost covers all administration, co-ordination, courier, delivery charges, networking and any other associated costs necessary for the fulfillment of the respective Services to be rendered.
Pricing on any Services as is reflected on the Website may due to some technical issue, typographical error or product information published on the Website may be incorrectly reflected and in such an event, Company reserves the right to cancel any such Services requested and refund the amount received from the User.
DATA SECURITY AND OWNERSHIP
You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any product, service or feature, information, software obtained from the Website. It is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
All materials on this Website, including but not limited to images, software, text, icons and such like (the “Content”), are protected by copyright under the copyright laws. You cannot use the Content, except as specified herein. Any modification of the materials or use of the materials published on the Website for any other purpose, other than as prescribed, shall result in violation of Company's copyright and other proprietary rights by you and shall render you liable for civil, criminal or other legal proceedings. You agree to follow all instructions on this Website limiting the way you may use the Content.
There are a number of proprietary logos, service marks, brand names, trade names and trademarks found on this Website whether owned/used by Service Provider or otherwise. By displaying them on this Website, Service Provider is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
Except as otherwise indicated on this Website and except for the logos, trademarks, service marks, brand names and trade names of other companies that are displayed on this Website, all trademarks, logos, brand name, copyright, service marks and trade name associated with our Company are the sole and exclusive property of the Company.
User understands and acknowledges:
a. That Company, undertakes utmost care to provide secure payment system, however, it is susceptible to hacking, virus attacks, malfunction.
b. That the User shall provide accurate payment details to the secure payment system for making purchase on the Website.
c. The information provided by User will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order.
d. The Company expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of User’s credit/ debit card.
e. That the User undertakes all payments subject to own risk and volition.
f. The Company shall not be liable for any loss or damage occurred to User arising directly or indirectly due to the decline of authorization for any transaction malfunction, errors and/or unscrupulous activities.
We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly due to the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit.
We undertake delivery of only non-perishable goods or products. In the event, Company shall not be liable or responsible for the change in the quality of such non-perishable goods or products due to delayed shipment.
The Prasadam shall be shipped and delivered to the user within One hunderd Eighty (180) days from the date of Puja.
CANCELLATIONS AND REFUNDS
Any order placed through the Website for availing any of the Services offered by the Website shall not be cancelled either through the Website or through phone policy.
Orders once placed through the Website or any other platform may not be cancelled or refunded. Under an exceptional circumstance, wherein the Company fails to deliver the prasadam to the User, within 180 days, the Website will refund the entire amount charged from the User. Such amount shall be refunded back to your bank account or to any such medium, which was used for the particular transaction.
Access or use of the Website may contain services such as email, short message service (“sms”), for the reporting purpose (hereinafter collectively referred to as "Communication Services"). You agree and undertake to use the Communication Services only to post, send and receive messages or emails, sms and material that are proper and related to Communication Service.
By way of example, and not as a limitation, you agree and undertake that when using a Communication Service or accessing or using this Website, you will not:
a. upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
b. upload or distribute files that contain viruses, corrupted files, or any other similar software;
c. programs that may damage the operation of this Website or server or another's computer or handheld devises;
LINK TO THIRD PARTY
We may provide you links to third party services (“Third Party Services”). You agree to use the Services at your sole risk and that the Company shall not have any liability to you for content that may be found to be offensive, indecent, or objectionable. You understand that certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Third Party Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. THE COMPANY DOES NOT WARRANT OR ENDORSE AND DOES NOT ASSUME AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON FOR ANY THIRD PARTY SERVICES, THIRD PARTY MATERIALS OR WEB SITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES.
You agree to indemnify, defend and hold Company, its parents, subsidiaries, affiliates, associates, successors, assigns and licensors, the Website or any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers, franchisers and Vendors harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys' fees), arising out of the Use of this Website or Services or resulting from any breach or violation of these Terms by you, or due to your activities related to the Website.
DISCLAIMER AND LIMITATIONS OF LIABILITY
THE SERVICES, ARE MADE AVAILABLE TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THE SERVICES ARE PROVIDED ON BEST EFFORT BASIS, WITHOUT GIVING ANY WARRANTY RELATING TO ANY COMMITEMENT TO PERFORM SERVICES AT SPECIFIED TIME AND/OR ON SPECIFIED DATE. THE WEBSITE IS NOT HACK PROOF. THE WEBSITE AND THE DATA MAY GET PILFERED, DAMAGED, LOST, GARBLED OR BECOME USELESS. Without limiting the foregoing, we are not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions. You understand, acknowledge and agree that You are assuming the entire risk as to Your data, quality, accuracy, performance, adequacy, completeness, correctness, authenticity, safety, security and validity of any and all features and functions of the Application, including, without limitation.
In no event shall the Company its affiliates, officers, employees, agents, partners and licensors be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or monetary losses, arising out of or in any way connected with the use of the Website.
The Services as requested by User shall be performed by the concerned representatives appointed as per the need and Services requested, only after the payment of the applicable fee is made by the User. We do not have any relationship with representatives appointed, temples, trusts or any of its agencies, who facilitates the completion of the Services requested.We are not an authorised agent of any temple, Service Provider(s) and we perform the Services through our own network of representatives spread across India. We are not a temple. We are not a religious movement.
We get no funding from any religious institutions. We are not promoting any particular spiritual stream or cult. All the Services offered through our Website do not involve any kind of animal sacrifice.
We are not agents or representatives of any temple/religious institution(s)/religious movement(s). Our prasadam consists of ONLY non-perishable items and we will not be responsible for any damage or loss arising, either directly or indirectly, due to the consumption or use of such prasadam in any way. No guarantee or warranty for the effectiveness or accuracy of the results that may be obtained or expected to be obtained from the Pujas booked through our website. All information contained and provided in this advertisement is for informational purposes.
REPRESENTATION AND WARRANTY
The Company, its affiliates, officers, employees, agents, partners and licensors make no representations or warranty of any kind, express or implied, including but not limited to, that (i) the services of the Website will meet your requirements or set standard of expectations; (ii) the services of the Website will be uninterrupted, timely, secure, accurate or error-free; (iii) the results that may be obtained or expect to be obtained from the use of such Services will be accurate or reliable; (iv) the quality of any products, Services, information or other material purchased or obtained by you through the Service Provider or through the depiction(s) made by the Service(s) advertiser(s) or partners will meet your expectations or requirements.
To the complete extent permissible by the applicable law, Company disclaims all warranties, express or implied, including, but not limited to the warranties of quality, Services on fitness for a particular purpose.
The Website is not responsible for the quality, authenticity, correctness, accuracy or suitability of such information. The User shall take prior advise and complete precaution of checking validity, correctness of such information. The Website shall not be liable to the User or any third party for taking any decision on the basis of such information.
The Website will also post, display, publish or provide links of advertisements of advertisers on the Website at various places on the Website. The places of such Advertisements shall not be fixed. These advertisers might set cookies on Website which shall use your data, information for various other links. If you would like to know more information about this practice and to know your choices about not having this information used by any company, please refer to the relevant policy of such advertiser for more information.
We do not endorse or recommend or market or warranty the advertisements or advertisers or quality, suitability, merchantability, fitness, commitment, reasonability of the Product and/or services offered by such advertisers. We are not responsible for any of these advertisers as these will by third party advertisers. If you intend to deal with the advertisers, you shall directly deal with them at your entire risk and volition and Company shall not be made a party or forced party in any such conflicts.
Without limiting the foregoing, under no circumstances shall the Company, its affiliates, officers, employees, agents, partners and licensors be held liable for any damage or loss, penalty due to delay or deficiency in performance of the Website and Services resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication failures, major electricity failures, internet outage, downtime, floods, storms, accident, civil disturbances, riots, strikes, shortages of labor, fluctuations in heat, light, fire or air.
All notices addressing to the Company will be served by email or by general notification on the Website. Any notice provided to Company pursuant to the Terms should be sent to support services, email id of the at firstname.lastname@example.org
or office address of the Company at Epuja Web Solutions Private Limited 32/1 Vasishta Paradise , Temple Road ,11th Cross Malleswaram Bangalore 5600003 , India.
a. These Terms constitute the entire or sole legal agreement between you and the Company and shall supersede and prevail any prior agreements, whether oral or written, regarding subject matter hereof.
b. You agree that if the Company does not exercise or enforce any legal right or remedy which is contained in the Terms, this will not be taken to be a formal waiver of the Company’s rights and that those rights or remedies will still be available to the Company.
c. If any court of law, having the jurisdiction to decide on this matter, rules that any provision contained under the Terms are invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid, effective and enforceable.
d. If any one or more of the provisions of this Terms is or becomes invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions will not in any way be affected, prejudiced or impaired.
e. The use or access of the Website or the Services therein, shall be governed exclusively by the laws of India. You specifically agree and submit to the exclusive jurisdiction and venue of the Courts of
f. The name "ePuja" and any related depiction of the images, content displayed on the Website, is product of the Company’s imagination or are used fictitiously and are not to hurt any religious sentiments or community. Any such resemblance to actual events or locales or persons, living or dead, is purely coincidental and should not be considered derogatory by any individual or any party.
IF YOU DO NOT ACCEPT AND ABIDE BY THIS TERMS, YOU MUST NOT USE THE WEBSITE.
Terms Of Service ( Astro Services)
The patrons are requested to go through the Terms and Conditions carefully, as they access the services from Epuja.co.in.
Whenever you avail any of the serviced by Epuja.co.in, it shall be implied that you (a member, a user or a visitor) agree to the terms and conditions described herein.
Whenever you click I AGREE button anywhere on this website, it is implied that you agree with the stated TERMS OF SERVICE. Please note that these terms of service may be amended by Epuja.co.in at any time based on their discretion and/ or keeping in tune with the changing scenarios and technology. However, also always bear in mind that they shall never be intended to directly affect or inhibit our customers, service quality or customer satisfaction.
1. DESCRIPTION OF Epuja.co.in:
Epuja.co.in provides astrological content, reports, data, telephone, SMS, email and direct consultations’ content via the World Wide Web, electronic mail, and mobile telephone, telephone, SMS and mobile/ tablet applications. Although portions of the Content may be viewed simply by visiting the Epuja.co.in (the General Services), in order to access the personalized astrological zone and/or receive additional Content and services (including telephone-based services) from Epuja.co.in (the Personalized Services), you shall need to register as a member of Epuja.co.in.
2. The General Services and the Personalized Services
have been referred collectively as ‘Services’ in these Terms of Service. When a member avails any of the Personalized Services, the member agrees to:
– Provide the requisite amount of current, relevant, complete, and accurate information about himself/ herself, as and when prompted to do so by Epuja.co.in
– Maintain and update this information, as and when required, to keep it current, complete and accurate.
– Please note that all information that We request and You provide on original sign-up, and all updates thereto, are referred to in these Terms of Service as Registration Data.
3. MEMBER ELIGIBILITY:
The Services are available only to individuals who can form legally binding contracts under the applicable law. Without limiting the foregoing, the Services are not permitted to be used by minors (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended Epuja.co.in members.
4. MEMBER REGISTRATION DATA:
Upon registration, including your provision of Registration Data, you will receive a unique Epuja.co.in identification (ID) and a password. You shall be entirely responsible for maintaining the confidentiality of your Epuja.co.in ID and password. You shall be responsible for all uses of your account, whether or not actually or expressly authorized by you. You may change your password by following instructions on the website. You agree that your account, ID, and password may not be transferred or sold to another party. You shall also agree to immediately notify Epuja.co.in of any unauthorized use of your account or any other breach of security known to you.
5. OUR ACCESS TO YOUR ACCOUNT:
In order to ensure that Epuja.co.in is able to provide high quality services, respond to customer needs, and comply with laws, you shall hereby consent to Epuja.co.in employees and agents being able to access your account and records on a case-by-case basis to investigate complaints or other allegations or suspected abuse.
6. MODIFICATION TO SERVICES; BREACH; TERMINATION:
Epuja.co.in may modify or discontinue (in whole or in part/s) any of its Services or your membership account, with or without notice, for any reason without any liability to you, any other user, or any third party. Without limiting the foregoing, we also reserve the right to terminate your account immediately (a) if We are unable to verify or authenticate Your Registration Data or other information provided by you, (b) if We believe that your actions may cause legal liability for you, Epuja.co.in, or all or some of our other users, or (c) if We believe you have – provided us with false or misleading Registration Data or other information, have interfered with other users or the administration of the Services, or have violated these Terms of Service.
8. MEMBER BEHAVIOUR AND RESTRICTIONS:
COMPLIANCE WITH LAWS: Your right to use our Services is personal to you. You represent that you are an individual, and that You are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of Epuja.co.in. You are also solely responsible for the content of your transmissions through our Website. Your use of the Services is subject to all applicable local, state, national and international laws and regulations. You agree:
– To comply with all Indian laws regarding the transmission of technical data exported from India through our Services
– Not to use the Website or any of its Services for illegal purposes
– Not to interfere or disrupt networks connected to Epuja.co.in
– To comply with all applicable regulations, policies and procedures of networks connected to the Epuja.co.in website; and
– To comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Services.
Epuja.co.in makes use of the Internet to send and receive certain messages. Therefore, your conduct is subject to Internet regulations, policies, and procedures. You will not use Epuja.co.in for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through Epuja.co.in any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems/ servers are strictly prohibited. You shall not interfere with any other Epuja.co.in members use or enjoyment of the Website or Services.
9. NO WARRANTY
You ought to understand and agree that all the Services by Epuja.co.in are provided on the User’s demand. Besides, Epuja.co.in assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications or personalization settings. in particular, but not by way of limitation, Epuja.co.in may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days the use, application and understanding of all the predictions and explanations is on the User’s discretion, and the User shall be solely responsible for any eventuality, if any arises. Epuja.co.in, on behalf of itself and its subsidiaries, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through Epuja.co.in, or any transactions entered into through Epuja.co.in’s site, and makes no warranty that the services will, at all times, meet your exact requirements, be 100% uninterrupted, 100% timely, secure or error free. No advice or information, whether oral or written, obtained by you from Epuja.co.in or through the services shall create any such warranty.
10. LIMITATIONS OF LIABILITY :
12. PROPRIETARY RIGHTS TO THE CONTENT:
You acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to the Member by Epuja.co.in, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by Epuja.co.in, its suppliers, or advertisers.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or Indian Post. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit to Member at the address provided by Member in the Registration Data and to Epuja.co.in at the address set forth below:
ePuja Web Solutions Private Limited
32/1, Vasishta Paradise, Temple Road, 11th Cross,
Malleswaram, Bangalore 560003
14. ARBITRATION; INJUNCTIVE RELIEF:
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgement on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Ahmedabad in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Ahmedabad, Gujarat for any such proceeding.
15. GENERAL PROVISIONS:
16. DELIVERY, RETURN & CANCELLATION:
REPORTS: Customers are requested to exercise due discretion and care while ordering reports, because once the report has been allocated to an astrologer for processing, no refund requests will be entertained. However, if you wish to cancel an order for a report, you can do so within one hour of placing the order, in which case you will have to e-mail our customer care team at email@example.com
Reports are delivered within 72 hours from the time the required inputs are provided by the user. Please check product page for exact delivery times.
The delivery time-frames displayed on our website are approximate, but we make every effort to strictly adhere to them. However, since these reports are personalized and manually prepared by our astrologers, sometimes human delays may become inevitable. Minor delays which are considered reasonable will not be treated as a basis for refunds. Also, refund requests for incorrect data provided by customers will not be entertained under any circumstances. You are therefore requested to double-check your data before providing it to us. Still, if you e-mail us at firstname.lastname@example.org within an hour of ordering the report, we will consider making the appropriate changes.
For delivery within India:
Cancellation after placing an Order:- If a Customer has placed an order for Gemstone, Rudraksh or Yantra and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 48 hours of payment. No refund request will be entertained after expiry of 48 hours.
For Order Cancellation and Refund request, Customer needs to send an email to email@example.com stating the reason for cancellation.
Store Products are delivered within 7 days within India, from the date of submission of input details.
A refund will be issued through the same payment method that was used to make the payment, within 15 days of receipt of the returned product.
Cancellation after delivery of Order:- After receipt of the product on delivery, and if there is any manufacturing defect of shipement damage in the product, then the Customer can request for replacement of the product within 48 hours of receipt of the product. No replacement request will be entertained after expiry of 48 hours.
For product replacement, Customer needs to send an email to firstname.lastname@example.org alongwith the pictures of the defect or damage.
As our products are personalized and rituals are performed on behalf of the customer, we are unable to exchange the product for any reason. In case you wish to change your product, you may contact our Customer Support before we ship the product. Customer Support will let you know of the feasibility and additional costs, if any.
All returns/upgrades are at the sole discretion and case to case decision of the Management.